Welcome to JulineMart! We are committed to building a trustworthy and customer-friendly marketplace.
As a vendor on JulineMart, you agree to the following policies and responsibilities:
1. General Vendor Responsibilities
- Vendors must provide accurate product titles, descriptions, and images.
- All listed items must be genuine, legal, and in good condition. Counterfeit or prohibited products will lead to account suspension.
- Vendors are responsible for updating stock availability promptly to avoid order cancellations.
2. Product Quality & Listings
- Products must be presented with clear, high-quality images (real photos are preferred).
- If stock runs out, vendors must update the product status immediately.
- Misrepresentation of products (e.g., different from description/photos) will result in penalties and possible removal from the platform.
3. Order Fulfillment & Shipping
- Vendors are required to process and prepare orders within 24–48 hours of receiving them.
- JulineMart operates through central hubs and trusted courier partners. Vendors must either:
- Deliver to the nearest hub, OR
- Drop off items at GIGL drop off location near you
- Vendors outside hub areas may receive branded packaging materials from JulineMart for uniform packaging.
4. Order Updates & Tracking
- Vendors must update order status (e.g., Processing, Shipped, Completed) through their JulineMart Vendor Dashboard.
- Tracking numbers (if applicable) must be entered once the courier confirms shipment.
- Failure to update order status may delay payouts.
5. Returns & Refunds Policy
- Vendors must accept returns for defective, wrong, or damaged products.
- The standard return window is 7 days after delivery.
- If a product is returned due to vendor error (wrong item, defective item, fake product), the vendor bears the return shipping cost.
- If a customer returns due to change of mind, the customer may bear the return shipping cost (if allowed under product type).
- Refunds will be processed only after JulineMart confirms receipt and condition of the returned product.
6. Commission & Payouts
- JulineMart charges a 5% commission per sale.
- Vendors will receive 95% of their product sale price (excluding shipping and tax).
- Payouts are made on a [weekly/bi-weekly/monthly — choose] basis once the order is marked Completed and past the return window.
- Shipping costs (where applicable) are credited fully to the vendor if borne by the buyer.
7. Cancellations & Penalties
- Vendors must avoid late shipping, cancellations, and unresponsiveness.
- High cancellation or complaint rates may lead to temporary suspension or permanent removal.
- Repeated policy violations will result in account termination.
8. Customer Service Standards
- Vendors must respond to customer messages within 24 hours.
- All communication must remain professional, respectful, and in line with JulineMart values.
- Disputes will be resolved by JulineMart’s support team.
9. Payments & Invoices
- Payments will be made directly to the vendor’s registered bank account.
- Vendors must ensure their account details are up to date in the dashboard.
10. Compliance & Updates
- Vendors must comply with Nigerian e-commerce regulations and any applicable consumer protection laws.
- JulineMart reserves the right to update these policies. Vendors will be notified of major changes.
✅ Key Notes for Vendors
- Commission: 5% per sale (you receive 95%).
- Orders must be updated promptly.
- Returns are mandatory for wrong/defective items.
- Consistent quality and good service = better visibility and more sales.