About Us

Welcome to JulineMart

JulineMart is Nigeria’s innovative multi-vendor e-commerce marketplace, connecting customers with verified independent sellers across the country. Our platform empowers local vendors to reach a wider audience while providing customers with a diverse selection of quality products, secure payment processing, and reliable delivery services.

Our Business Model

JulineMart operates as a facilitator platform where:

• Independent vendors list and sell their products
• JulineMart manages payment processing, order coordination, and logistics oversight
• Trusted courier partners handle final-mile delivery to customers

Important: JulineMart does not manufacture or directly supply products. Each item listed on our platform is provided by an independent third-party vendor. However, we maintain strict quality standards, ensure secure transactions, and coordinate the entire fulfillment process to guarantee an exceptional customer experience.

Our Mission

We are committed to transforming e-commerce in Nigeria by:

• Building Trust: Creating a secure marketplace environment where buyers and sellers transact with confidence
• Ensuring Reliability: Coordinating seamless order processing and delivery through our hub-based fulfillment model
• Empowering Vendors: Providing local businesses with digital tools, logistics support, and market access to scale their operations
• Protecting Customers: Maintaining high standards for product quality, secure payments, and responsive customer support

What We Do

Marketplace Operations:

• Operate a secure online platform connecting verified vendors with customers
• Curate and monitor product listings to ensure compliance with quality and legal standards
• Facilitate vendor onboarding with comprehensive training and ongoing support

Payment & Transaction Services:

• Process all customer payments securely through certified payment gateways (Paystack)
• Hold funds in escrow to protect both buyers and sellers
• Manage vendor payouts and commission distribution

Logistics Coordination:

• Operate fulfillment hubs in Lagos, Warri, and Abuja
• Coordinate product collection from vendors within 24-48 hours of order placement
• Partner with trusted courier services (FEZ Delivery, GIG Logistics, RedStar Express) for nationwide delivery
• Provide order tracking and delivery status updates

Quality Assurance:

• Verify all vendors before platform approval
• Monitor product quality and customer feedback
• Handle disputes and returns through structured processes
• Enforce marketplace policies and Nigerian consumer protection regulations

Our Commitment to You

For Customers:

• Fair and transparent pricing
• Secure payment processing with buyer protection
• Reliable delivery coordination
• Responsive customer support
• Clear dispute resolution processes

For Vendors:

• Access to Nigeria’s growing online shopping market
• Professional dashboard for order and inventory management
• Fair commission structure (5% per sale)
• Regular and timely payouts
• Marketing support and platform exposure

For All Users:

• Compliance with Nigerian laws and regulations
• Protection of personal data and privacy
• Ethical business practices
• Continuous platform improvement

Our Values

• Integrity: We operate with honesty and transparency
• Innovation: We continuously improve our platform and services
• Customer Focus: Your satisfaction drives our decisions
• Partnership: We succeed when our vendors succeed
• Accountability: We take responsibility for the platform experience

Thank you for choosing JulineMart as your trusted online marketplace.