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Contact Us
Last updated: December 18, 2025
We’re here to help! Whether you have questions about orders, need vendor support, want to report an issue, or have general inquiries about our services, our team is ready to assist you.
Business Headquarters
JulineMart Online
No. 9 Jesus Is Lord Street
Off Refinery Road, Effurun
Warri, Delta State, Nigeria
Contact Information
Email: support@julinemart.com
Phone: +234 707 582 5761
Website: https://julinemart.com
Customer Support Hours
Our customer support team is available via email during business hours. We strive to respond to all inquiries within 2 hours during operating hours and within 24 hours outside business hours. We are also available on WhatsApp 24/7. just click on the chat icon on the website and meet us on WhatsApp
What We Can Help With
- Order Tracking: Check the status of your delivery
- Returns & Refunds: Process return requests and refund inquiries
- Payment Issues: Resolve payment or transaction concerns
- Vendor Support: Assistance for sellers on the platform
- Technical Support: Help with website or account issues
- General Inquiries: Any other questions about JulineMart
Response Times
- Urgent Issues (payment/delivery problems): Within 2 hours
- General Inquiries: Within 24 hours
- Complex Cases: Within 48 hours
Vendor Inquiries
If you’re a vendor on our platform or interested in becoming one, please use the same contact information above. For faster assistance, please include your vendor ID or business name in your message.
Before You Contact Us
For faster resolution, please have ready:
- Your order number (if applicable)
- Account email address
- Clear description of your issue
- Supporting documents or photos (if relevant)
Feedback & Suggestions
We value your feedback! If you have suggestions for improving JulineMart, please email us at info@julinemart.com with the subject line “Feedback.”